In this era of the smart phone, tablets and smart watches, mobile applications have become as essential a part of banking as deposits and mortgages. When your customer base skews as young as Partners Federal Credit Union, mobility takes on a whole new level of importance.
As the official credit union for The Walt Disney Company cast members (as employees are referred to), Partners serves a disproportionately Millennial demographic that expects a lot out of mobile banking applications. As such, Partners’ leadership is well aware of how critical a strong mobile app is to achieving two significant goals: capturing half of Disney’s 185,000 employees as members and doubling its total assets to $2 billion over the next three years…
“Many times in the credit union movement we pick somebody who is close, who is familiar, an incumbent. Kony is a market-leading group that wasn't an obvious pick for us, but through our scan they really popped as somebody who's going to differentiate.”John Janclaes President and CEO
“Once we moved to Kony, we were able to call the shots and determine when it’s best for us to do maintenance updates. It’s great to have control and be able to move at the speed of business.”Tom Patti Former Assistant VP of Technology
“It’s been the Holy Grail that lets us focus on the underlying code and not worry about all the individual implementations. Kony focuses on making sure it works on all the different platforms while we can focus on our business needs and the individual application features we want to roll out to members.”Jay Gittings Manager of Development