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Partners Federal Credit Union Delivers Innovative Mobile Apps to Cast Members of The Walt Disney Company

In this era of the smart phone, tablets and smart watches, mobile applications have become as essential a part of banking as deposits and mortgages. When your customer base skews as young as Partners Federal Credit Union, mobility takes on a whole new level of importance.

As the official credit union for The Walt Disney Company cast members (as employees are referred to), Partners serves a disproportionately Millennial demographic that expects a lot out of mobile banking applications. As such, Partners’ leadership is well aware of how critical a strong mobile app is to achieving two significant goals: capturing half of Disney’s 185,000 employees as members, and doubling its total assets to $2 billion over the next three years…

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Partners Federal Credit Union Logo

“Many times in the credit union movement we pick somebody who is close, who is familiar, an incumbent. Kony is a market-leading group that wasn't an obvious pick for us, but through our scan they really popped as somebody who's going to differentiate.”

John Janclaes President and CEO
Partners Federal Credit Union Logo

“Once we moved to Kony, we were able to call the shots and determine when it’s best for us to do maintenance updates. It’s great to have control and be able to move at the speed of business.”

Tom Patti Former Assistant VP of Technology
Partners Federal Credit Union Logo

“It’s been the Holy Grail that lets us focus on the underlying code and not worry about all the individual implementations. Kony focuses on making sure it works on all the different platforms while we can focus on our business needs and the individual application features we want to roll out to members.”

Jay Gittings Manager of Development

Solution Benefits

  • 20% increase in mobile deposits
  • 64% increase in mobile Visa payments
  • 34% increase in share transactions
  • Reduce abandonment rate from 20% to 3%
  • Deliver fully integrated app connected to back-end in seven months
  • Streamline workflow and double release schedule
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