Q: What’s special about the way you work with clients? What unique strength sets you apart and adds to the Kony DBX brand?
A: As DBXers we all have unique strengths and ways of working which collectively enable us to deliver high performance to our customers. My strength lies in empathising with the customer and putting myself in their shoes to understand what their pain points are and where they need improvements, whether it’s in the mindset, processes or technology. Taking the time to listen thoroughly allows me to advise them efficiently and point them in the right direction.
Rozh’s favorite quote:
“Success is not final, failure is not fatal; it is the courage to continue that counts.”
Q: Describe your career in a few short sentences.
A: My career has consisted of delving into various roles within the software development lifecycle and really experiencing it from different perspectives. I’ve gone from technology consultancy in the Digital space at Accenture, to working on innovative UI/UX solutions at Apple, Argos, and SSE, and finally settling into the revolutionary world of digital banking with Backbase and Kony. My focus however has remained the same, and that is to deliver exceptional solutions to the client that combine both business and customer value.
Q: Why does the market today need Kony DBX?
A: There are many reasons that the market today needs to start focusing on their Digital capabilities and their users, and Kony DBX can aid this. The market is evolving at a rapid pace with many newcomers entering the competition e.g. online payment providers and account information service providers - thus giving the customers more choices within the banking world. More-so, banking customers are expecting the User Experiences of apps to match those of the technology leaders such as Facebook and Amazon. With Kony DBX, we provide experts in the relevant fields to guide you through the journey of turning your bank into a Digital attacker - from setting up Design Thinking within your enterprise to creating a composable architecture for your banking solution.
Q: What’s your advice to someone looking for a partner in their digital banking transformation? What core attributes should they seek – and what potholes should they avoid?
A: When looking for a digital banking transformation partner ensure that they are aware of the importance of working with a customer-centric, design thinking approach as well as setting up the best industry standard practices across the implementation. These come first before technology as technology compatibility won’t be able to change your bank without the existence of the first two pillars of a Digital Transformation project.
Q: Where do you see digital banking taking us in the next five years? What should people be preparing for now that is yet to come?
A: The banking future is difficult to pre-determine as there are many different routes it can take with the rapid pace it’s evolving in. We can already see a plethora of different types of banking services entering the competition from Neo-banks such as N26 and Revolut to payment providers like Paypal. These fintechs will already have the innovation mindset, agility and infrastructure built for digital allowing them to win the hearts of customers easier than large banking institutions with legacy systems holding them back. Many tech giants like Facebook may also enter this space if they wish to as they already possess the best of both worlds - a large customer base and sufficient experience in operating a UX driven technology company. To stay competitive Banks will need to really leverage the data taken from User Research to maintain a rich experience for their customers as well as taking risks when it comes to deprecating traditional banking features and paving the way for new innovations.
The Kony DBXpert Profile Series introduces you to our team and provides insight into how we think and work. See Rozh’s complete work history on LinkedIn by clicking here.