Kony Recognized as a Leader in Digital Banking Capabilities Based on Customer Satisfaction, Customer Service Delivery, Growth, Innovation and R&D
Austin, Texas – Feb. 19, 2019 – Kony, Inc., a leading provider of digital banking solutions, announced today it has been named a “Leader” in the IDC MarketScape: North America Digital Banking Customer Experience Platforms 2019 Vendor Assessment report. Kony was recognized as a leader after being assessed on 13 capabilities, including customer satisfaction, customer service delivery, functionality and offering, pricing model, growth, research and development, and innovation.
This IDC Financial Insights study presents a 2019 vendor assessment of digital banking customer experience platform solution providers in North America using the IDC MarketScape model. This research quantitatively and qualitatively assesses multiple characteristics that help explain a vendor’s success and position in the marketplace relative to the vendor’s peers. The technology vendors provided an in-depth assessment of their current capabilities and strategies, and their reference clients were interviewed to assess the vendor’s ability to meet the financial institution’s strategic needs and current requirements.
The IDC MarketScape report covers vendors that provide self-service digital banking solutions to the North American market to gauge the vendor’s ability to meet their strategic needs and current capabilities. According to the IDC MarketScape, Kony’s platform approach allows institutions to leverage out-of-the-box offerings, apps prebuilt on the Kony DBX platform, and also the ability to create customized solutions that meet the needs of institutions. The report also recognized Kony as one of the first vendors offering a true API and open banking platform, which is core agnostic.
“Kony DBX performed well in our categories on innovation and customer satisfaction. Innovation is based on our analysis of the company’s overall level of innovation, particularly as it relates to the concept of being truly an open banking and connected banking provider that supports an ecosystem of solutions,” said Marc DeCastro, research director, Consumer Banking Engagement Strategies, IDC Financial Insights. “Kony DBX also performed well in customer satisfaction, which is based on the entire customer life cycle and buying journey including, but not limited to, due diligence, contract negotiation, pricing transparency, pricing flexibility, customer support, vendor responsiveness, and shared long-term vision.”
“At Kony DBX we are committed to staying ahead of the curve and remaining at the forefront of digital innovation. This commitment will not change. We believe it is our responsibility to help equip and prepare financial institutions for digital transformation to empower their customers, members, and staff,” said Jeffery Kendall, senior vice president and general manager. “This recognition from the IDC MarketScape as a Digital Banking Customer Experience platform leader is an important validation of our commitment to enable banks and credit unions around the world to unlock the power of digital banking and deliver innovative new services with speed, security, and efficiency.”
About the IDC MarketScape: North America Digital Banking Customer Experience Platforms 2019 Vendor Assessment:
The IDC MarketScape: North America Digital Banking Customer Experience Platforms 2019 Vendor Assessment report provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
Kony DBX represents a major advancement to help banks and credit unions deliver frictionless digital experiences to customers across every point of interaction. Kony is the first vendor to provide pre-built, native and web apps along with a purpose-built digital banking platform for financial institutions. The Kony DBX platform builds on Kony’s digital expertise in multiple industries, with advanced technology solutions supported by an expansive partner network.
Kony has been named a “Leader” among the top Digital Experience Development Platforms vendors in The Forrester Wave™: Digital Experience Development Platform, Q2 2018 report. Kony is also a Callahan’s 2018 Innovation Series winner, and earned two top honors at the American Banker Digital Banking 2018 event: Runner Up for Best in Show and People’s Choice.
Download a complimentary excerpt of IDC MarketScape: North America Digital Banking Customer Experience Platforms 2019 Vendor Assessment: Report.
IDC MarketScape: North America Digital Banking Customer Experience Platforms 2019 Vendor Assessment (doc #US43788519, February 2019)
About IDC MarketScape:
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Kony, Inc.
Kony is the fastest growing, cloud-based digital application and low-code platform solutions company, and a recognized industry leader among low code and mobile application development platform (MADP) providers. Kony DBX is the banking and financial services arm of Kony, Inc. and is a globally recognized leader in digital banking transformation. With a portfolio of modern, frictionless applications powered by the industry’s most recognized platform, Kony DBX enables banks and credit unions of any size to accelerate innovation — without compromising what’s critical.
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