Q: What’s special about the way you work with clients? What unique strengths set you apart and add to the Kony DBX brand?
A: Years ago, one of my mentors said, “Todd has a genuine curiosity about almost everything… and this is why he’s successful here.” From the time I was young, I always wanted to know what made things “tick,” taking apart toys (my Grandfather’s Volkswagen!) to see what was inside. I still get to do that today with Kony DBX, applying that same level of curiosity with our banking clients to best understand their needs and challenges.
Todd's favorite quote:
There are three ways to ultimate success: The first way is to be kind. The second way is to be kind. The third way is to be kind.
It takes a village to be successful in this space. I get to partner with multiple members of my team and most importantly the client’s team to define what a positive outcome looks like. This is part science, part art but paramount to success. Unless everyone agrees that the target is in fact the target, how can you hit it?
Q: Talk about a highlight in your career or a project that was particularly successful. How do you bring that to bear on Kony DBX customers?
A: I introduced new technology to Bank of America that helped scale their ATM and digital offerings during an exponential growth-phase. This was a multi-year process involving dozens of stakeholders. In the end not only was it a success but it helped them carve out considerable risk as they deployed new offerings/apps. Having been focused on digital now for over a decade and working with banks and credit unions of all sizes, experiences such as this helps small and mid-size financial institutions avoid the pitfalls that many others fall into.
Q: Describe how work gets done at Kony —and why it matters to customers.
A: Kony originally stood out to me as a unique offering with a dynamic team that cared deeply about positive outcomes, not just selling a product to someone. As I enter my fourth year here, I can state emphatically that the way work gets done at Kony is unlike any other organization I’ve seen or worked with. We are the industry leader and as such, we’ve attracted the best talent in the business. Our clients enjoy stakeholder alignment from the top down with corresponding Kony DBX stakeholders. This bond is very strong and drives world-class results – look at what ORNL did in this last year!
Q: Why does the market today need Kony DBX?
A: Keeping up with the pace of innovation being set by digital leaders is simply untenable for small and mid-size banks and credit unions. The only way to level the big bank playing field is to out-partner them, because you can’t out spend them. As a recognized leader by every analyst on the planet we’re uniquely positioned to help you not only compete today but tomorrow as well.
Q: What’s your advice to someone looking for a partner in their digital banking transformation? What core attributes should they seek – and what potholes should they avoid?
A: The “safe” bet isn’t safe anymore. What I mean by that is, it’s easy to let muscle memory kick in and select a partner for your digital transformation the same way you selected partners in years past. The landscape has shifted dramatically, and many legacy players are simply not up to the task. I suggest looking for a partner that not only talks innovation but can demonstrate it with references and analyst proof. Look at their roadmap from a year ago and ask them to validate how well they’ve delivered on it. What you can deliver to your customers today is important, but their expectations will only increase next month, next year, and beyond.
The Kony DBXpert Profile Series introduces you to our team and provides insight into how we think and work. See Todd Wascom's complete work history on LinkedIn by clicking here.
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