Q: What’s special about the way you work with clients? What unique strengths set you apart and add to the Kony DBX brand?
A: I have walked in my customers’ shoes and worked in multiple divisions with financial institutions. This includes retail banking, business banking and private banking. Each area has specific needs unique to its customers.
Gareth's favorite quote:
Do not be embarrassed by your failures; learn from them and start again.
Q: Talk about a highlight in your career or a project that was particularly successful. How do you bring that to bear on Kony DBX customers?
A: The highlight of my career—and something that has changed my entire life—was being a part of the team that created the Engage app (a highly individualized customer service banking app developed by Umpqua Bank, recently acquired by Kony, Inc.). I am very much an entrepreneurial-minded person and I really found my passion in being part of the Engage project. As a result, I am fortunate enough to have first-hand insight into how the Engage product can benefit Kony DBX customers.
Q: Describe your career in a few short sentences.
A: My career has been an amazing journey of self-discovery and hard work. I am always seeking for ways to learn new things and not be afraid to try something different that is out of my comfort zone. I have failed many times, but those failures are only opportunities to learn.
Q: Why does the market today need Kony DBX?
A: Kony DBX is the future of today’s market. I truly believe Kony is breaking the molds of traditional banking and setting itself apart while adding user-friendly technology that maintains the human digital touch.
Q: What’s your advice to someone looking for a partner in their digital banking transformation? What core attributes should they seek—and what potholes should they avoid?
A: My advice would be to stay customer focused and genuine. Customers are smart and savvy. They are quick to lose trust when something seems fake or when they are being sold.
Q: Where do you see digital banking taking us in the next five years? What should people be preparing for now that is yet to come?
A: Digital banking will move to a very customizable experience with a personal touch. Customers want to control what they see and how they interact with their digital banking platforms without it being complicated. We are a society that is always on the go, and banking needs to keep pace.
The Kony DBXpert Profile Series introduces you to our team and provides insight into how we think and work. See Gareth Hood’s complete work history on LinkedIn by clicking here.