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Q: Talk about a highlight in your career or a project that was particularly successful. How do you bring that to bear on Kony DBX customers?

A: I’ve been involved in a variety of interesting projects throughout my career, ranging from overseeing the installation of aviation navigation equipment, developing and executing on sales enablement programs, to launching and productmanaging new Internet services. I’ve always had a flexible work-style that enables me to be agile, so to speak, when dealing with uncertainty and the unexpected. I tend to, and prefer to, tackle requirements in parallel as much as possible, making sure that dependencies are coordinated across the entire project team. That’s a big requirement here at Kony especially since I’m working with product, sales, finance, and third-party solution providers; and I enjoy working across the organization to troubleshoot and minimize issues and help exceed our customers’ expectations.

Laura's favorite quote:
Work hard, be kind, and amazing things will happen.

—Conan O’Brien

Q: Describe your career in a few short sentences.

A: I gained considerable leadership experience from 7 years in the computer communications field in the Air Force early in my career. Since then, I’ve spent most of my career in the high-tech arena, working for companies developing cutting-edge technologies in a variety of product, sales support, marketing, and operational roles, learning as much as possible about each role and business in the process. Twice I have attempted to step away from working in high-tech, going into banking at one point, staffing at another. Both times I’ve been drawn back to high-tech for the pace, the innovations, and the people. At heart, I am a closeted geek, and I love learning about how things work.

Q: Describe how work gets done at Kony—and why it matters to customers.

A: Everyone at Kony is results-driven with a focus on customer service. The company is not so rigid as to attempt to put customers into inflexible offerings. We work with customers to ensure that what we deliver is a solution that not only they can live with today, but what they can also build on for tomorrow. It is critical in this industry to support banks and credits unions’ ability to keep pace with the rapidly-changing digital landscape and the technologies that support it.

Q: With your level of expertise, you could work almost anywhere. What draws you to Kony DBX—and not anywhere else?

A: In the tech world, it’s always fun to be working for a company in a hot market, one that provides a product or service in high demand because of market forces driven by technological advances. It’s not about the technology, it’s about providing something of value to customers and working in partnership with your customers to ensure their success with your product. That’s what Kony DBX is all about, and it’s the people that make it that way. Everyone pulls in the same direction to develop, maintain, and improve the Kony products and services to help make our customers successful. Combined with the Kony DBX platform and the applications built on it, the work ethic and values of everyone make it a fun and rewarding place to work.

Q: How do you work as an individual and as a member of a team? How does collaboration occur on a practical basis at Kony?

A: While everyone in a company contributes his or her individual experience and talents, working at any company requires teamwork across the board. One thing that’s important to remember is that I can’t work in a vacuum and do everything myself; there’s so much I can’t control. In any endeavor, I strive to be part of a solution rather than a roadblock; I lead when it’s required, I contribute where I can, and I support others in accomplishing a project. If I’ve learned something new, developed a new skill, and had fun, that’s a bonus.

The Kony DBXpert Profile Series introduces you to our team and provides insight into how we think and work. See Laura's complete work history on LinkedIn by clicking here.


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